Complex Care
24 Hour Complex Support
Continuous, clinically-supervised care for participants with high and complex support needs, available every hour of every day.
What is 24 Hour Complex Support?
24 Hour Complex Support provides continuous care and supervision for participants whose disability, health condition, or behaviour requires around-the-clock professional assistance. This support is available in participants' homes, shared accommodations, or any other setting where ongoing care is required.
Our team is trained to manage complex medical, behavioural, and personal care needs. We work collaboratively with your clinical team, allied health professionals, and family to deliver consistent, safe, and dignified support at every hour of the day and night.
Who is this service for?
- Participants with high and complex physical support needs
- Individuals requiring overnight support or monitoring
- Participants with complex behaviours of concern
- Those transitioning from hospital or residential care
- Participants requiring consistent clinical oversight
What's included
Active & Passive Night Shifts
We provide both active night shift (support worker awake) and passive sleepover options based on your assessed needs and NDIS plan.
Clinical Oversight
Our registered nurses provide clinical oversight, medication management, and complex wound care as part of the 24-hour support model.
Behaviour Support
For participants with complex behaviours, we work alongside behaviour support practitioners to implement strategies safely and respectfully.
Consistent Support Workers
Continuity matters. We aim to provide familiar, consistent support workers to build trust and ensure stable, high-quality care around the clock.
Ready to discuss 24-hour complex support?
Our care team will assess your needs and design a support model that keeps you safe, comfortable, and cared for around the clock.